Privacy policy

Last updated: [DATE]

This Privacy Policy describes how Halden House ("Halden House", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit, interact with, or make a purchase from haldenhouse.com (the "Site"). By using the Site, you consent to the practices described in this Policy.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

- Order Information: name, billing address, shipping address, email, phone number, and payment details (processed by Shopify Payments and PCI-compliant processors — we do not store full card numbers).

- Account Information: if you create an account, login credentials and saved preferences.

- Communications: messages you send through our contact forms, email, or customer support channels.

- Marketing Preferences: information you provide when subscribing to our newsletter or promotional communications.

1.2 Information Collected Automatically (Device Information)

When you visit the Site, we automatically collect:

- IP address, browser type, operating system, time zone, and language settings

- Pages viewed, products clicked, time spent on each page, and referring URLs

- Cookies, pixel tags, web beacons, and similar tracking technologies

- Device identifiers and approximate location based on IP address

1.3 Information from Third Parties

We may receive information about you from:

- Payment processors (transaction verification, fraud screening)

- Shipping carriers (delivery confirmation, tracking events)

- Analytics and advertising partners (Meta, Google, TikTok)

- Social media platforms when you interact with our pages or ads

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

- Process, fulfill, and ship your orders

- Communicate order status, shipping updates, and delivery confirmations

- Provide customer support and respond to inquiries

- Send marketing communications (only with your consent, where required by law)

- Detect, prevent, and address fraud, security issues, and abuse

- Personalize your shopping experience and product recommendations

- Improve the Site, our products, and our services

- Comply with legal obligations and enforce our Terms of Service

3. HOW WE SHARE YOUR INFORMATION

We share personal information with third parties only as necessary to operate our business:

- Shopify Inc. — powers our e-commerce platform and stores customer data securely. See Shopify's Privacy Policy at https://www.shopify.com/legal/privacy

- Payment Processors — Shopify Payments, PayPal, Shop Pay, and similar providers process transactions.

- Shipping Carriers — UPS, FedEx, USPS, and freight partners receive delivery information.

- Analytics Providers — Google Analytics, Shopify Analytics, and similar tools help us understand Site usage.

- Advertising Partners — Meta (Facebook/Instagram), Google Ads, TikTok Ads for retargeting and conversion tracking.

- Email Service Providers — Klaviyo, Shopify Email, or similar platforms for transactional and marketing emails.

- Legal Authorities — when required to comply with subpoenas, court orders, or applicable law.

- Business Transfers — in connection with a merger, acquisition, or sale of assets.

We do NOT sell your personal information to third parties for monetary consideration.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

- Maintain your shopping cart and session

- Remember your preferences and login state

- Analyze Site traffic and user behavior

- Deliver targeted advertising on third-party platforms

You can control cookies through your browser settings. Disabling cookies may limit certain Site functionalities, including the checkout process.

5. BEHAVIORAL ADVERTISING

We use your information to deliver targeted advertisements that we believe may interest you. You can opt out of interest-based advertising through:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Digital Advertising Alliance: https://optout.aboutads.info/

- Network Advertising Initiative: https://www.networkadvertising.org/choices/

6. YOUR PRIVACY RIGHTS

6.1 California Residents (CCPA / CPRA)

Under the California Consumer Privacy Act and California Privacy Rights Act, you have the right to:

- Know what personal information we collect, use, and share

- Request a copy of your personal information (right to access)

- Request deletion of your personal information

- Correct inaccurate personal information

- Opt out of the sale or sharing of personal information for cross-context behavioral advertising

- Limit use of sensitive personal information

- Non-discrimination for exercising your privacy rights

To exercise these rights, email us at [privacy@haldenhouse.com]. We will verify your identity before responding and reply within 45 days as required by law.

6.2 Other State Residents

If you reside in Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), or other states with comprehensive privacy laws, you may have similar rights. Contact us at [privacy@haldenhouse.com] to exercise them.

6.3 EU/UK/EEA Residents

We currently ship only within the United States. If you access the Site from outside the U.S., your data may be transferred to and processed in the U.S.

7. DATA SECURITY

We implement administrative, technical, and physical safeguards designed to protect your personal information, including SSL encryption, PCI-DSS compliance for payment processing, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. DATA RETENTION

We retain Order Information for as long as necessary to:

- Fulfill the purposes outlined in this Policy

- Comply with tax, accounting, and legal obligations (typically 7 years for financial records under IRS rules)

- Resolve disputes and enforce our agreements

You may request deletion of your data at any time by contacting [privacy@haldenhouse.com], subject to legal retention requirements.

9. CHILDREN'S PRIVACY (COPPA)

The Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at [privacy@haldenhouse.com] and we will delete it.

10. THIRD-PARTY LINKS

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing information.

11. DO NOT TRACK SIGNALS

Some browsers transmit "Do Not Track" (DNT) signals. Because there is no industry standard for responding to DNT signals, we currently do not respond to them. We do honor opt-out mechanisms required by applicable state laws.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this Policy indicates the most recent revision. Material changes will be communicated through the Site or by email where appropriate.

13. CONTACT US

For questions, requests, or complaints regarding this Privacy Policy or our data practices:

Halden House

Email: [privacy@haldenhouse.com]

Mailing address: [FULL BUSINESS ADDRESS]

[CITY, STATE ZIP]

United States